Terms & Conditions

Offers on Quota are not freely accessible and access is reserved for members. Registering as a member on the website is possible. You must be 18 or over to be a member on the website and by submitting an application to become a member you represent to Quota that you are 18 or over. Membership is free of charge and can be cancelled by Quota or a member, without giving notice. As part of the registration as a member of the website you will be asked to submit personal data to Quota. You are responsible for ensuring that the data you submit is complete and correct. After you have completed the registration process, you will receive a confirmation of your registration by email.

Contractual Partners, Language and Conclusion of Contract
Neither the display of goods on the website nor the sending of "offers" to members is an offer for sale (in the legal sense) but an invitation for you to make an offer in relation thereto. By submitting an order you make a contractual offer to us in respect of such goods, which we are free to accept or reject. After submitting your order, you will receive a confirmation by email from Quota. We are entitled to terminate the contract between us for any reason and at any time up until the commencement of shipping of the products you have ordered. All contracts entered into through the website are made directly between the member and Quota. Order acceptance and the completion of the contract between you and Quota will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in Ordering Information.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable due to raw materials not on stock
  • Our inability to obtain authorization for your payment
  • The identification of a pricing or product description error
  • Not meeting the eligibility to order criteria set out in the Terms & Conditions
If there are any queries or further infos with your order, you will be contacted by our Concierge Service. We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing or ordering from the website.

Contract Cancellation - Distance Selling Regulations
Once you have wired deposit amount, you are entitled to cancel this contract and ask refund only in case that product doesn't meet description as from website. If so you are supposed to exercise your right no longer than 7 working days after the day on which you receive delivery of the product. To exercise your right you must give written notice to Quota via registered letter or email with full description and details of your complaint reasons. Notification by telephone is not sufficient. If you exercise your right of cancellation, you will be responsible for returning product to Quota at your own cost. Further, you must take reasonable care to ensure the items are not damaged in the meantime or whilst in transit. Quota reserves the right to refuse a refund the item when it is proven not to be faulty.

Description of Products
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim and work hard to improve continuously our products and keep the website as up to date as possible, all information, including Product Descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.

Payment
Our prices are not inclusive of VAT (where applicable) and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. We produce only and exclusively on demand and our term of payment is 50% of total amount as deposit; payment of balance is due before shipment to destination. We accept payments only through bank transfer in order to avoid mistakes, to keep data safe and for payment to be quickly traced. All our bank's data will be written on our order confirmation and terms of delivery will start from date of reception of deposit amount. When the issuer of your payment refuses to or does not, for any reason, transfer payment to us, we will not be liable for any delay or non-delivery.

Refusal of Transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website, whether or not that product has been sold, removing or editing any materials or content on the website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under Italian law you must: Register by providing your real name, phone number, email address and all other requested information. Be over 18 years of age. Stipulate your delivery address in the EU or any other country. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.

Delivery of goods
Delivery will only be made to addresses arranged with our Concierge Service or Sales Manager prior to placing an order. It is your responsibility to accept delivery at your chosen address. Goods will be free delivered to your address (valid only for Western EU countries). For other destination extra surcharge will be debited: to receive a quote please contact concierge@quotacollection.it We only deliver to your front street door. Generally we do not deliver to floors level. If you require a special delivery, extra charges might have to be paid by you, to delivery agent. We sell some large and heavy products that may require more than two men. In any case we will call you prior delivery in order to advise you about date and approximate timing. Quota normally ships goods five weeks starting from date of reception of deposit and once that balance amount has been credited. Earlier shipping is not usually possible since the shipping date depends on manufacturimg time needed. Quota has no liability to you in the event that its obligations to ship products to you ceases to exist when Quota, through no fault of its own, does not receive raw materials in full or on time from suppliers, (provided always that Quota has informed customers as soon as reasonably practicable of the failure of its supplier). In such circumstances any payments (deposit) made by you will be refunded. In cases of force majeure (as subsequently described), shipping duration may increase within reason. Force majeure shall include strike, exclusion, official intervention, energy (or resource) scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning or any other unforeseeable business complications for which Quota cannot be held responsible. Quota will inform you of the starting (and ending) point of such shipping impediments as soon as reasonably practicable. Quota reserves the right to cancel any contract with you if delivery fails three times through your fault. In this case payments already made will not be refunded. Quota reserves the right to charge you for additional costs that it may incur due to failed deliveries. If your goods remain at our warehouse for more than four weeks, during which time you fail to accept delivery/redelivery (despite Quota having contacted you to do so), you may incur a storage charge. We also reserve the right to cancel your order with no refund. QUOTA asks you to immediately inform on delivery the deliverer/carrier about obvious damage to your order during transit. We also ask you to write down a reserve next to your signature of receipt of the goods. Doing so, it has no influence on your rights but will help us to make our own claims against delivery agent.

Defective Goods or Damaged Goods
We strongly advise you to throughly check your goods upon receipt. To protect your interests, any claim concerning damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible to our Concierge Service department ( concierge@quotacollection.it ). We do not accept any claims for damage caused by you the customer. Returns Procedure for Damaged Furniture Deliveries In the unlikely event that your furniture arrives damaged or faulty please email concierge@quotacollection.it immediately and we will drive you through.

Data Protection
We reserve the right to keep all customer details on Quota's ordering system and a paper copy of your details at our Head Office until such a time we deem it suitable to destroy them. We will take all reasonable steps to ensure all information remains confidential.

Furniture measurements
The dimensions given are written for your guidance. Before ordering, please ensure that there is adequate room to take the furniture through any doorways and windows, taking note of any restricted passageways, stairs and awkward turns.

Wood
With exposure to light and air, cherrywood, walnut, maple and oak will mature to a deeper colour. This will be most pronounced in cherrywood, which mellows to a deep copper colour. For this reason objects placed on surfaces could leave 'shadows' when removed. Should this happen, exposure to daylight will eventually darken these paler areas.

Leather
Leather is a natural product and each hide will have its own individual characteristics and natural marks. Differences in the grain, texture and colour may be apparent from one hide to another and even within the same hide. Quota selects only hides of the highest quality but some marking is inevitable and should be accepted as part of the individual appearance of leather furniture.

The Registered Company is:
QUOTA by Lorenzo Rubechini
17, C.so Italia
53036 POGGIBONSI, Siena - Italy
Company registration number: R.e.a. n. 135970 c.c.i.a.a. Siena
VAT registration number: IT 01294830524